GSA Incorporates New Cyber and AI Technologies into IT Schedule 70

December 18, 2018

Keeping up-to-date with technology is essential to government agencies’ success. In order to better support customer agencies, the General Services Administration (GSA) continues to enhance and make improvements to technology offerings under the IT 70 Schedule.

GSA is making changes to its cybersecurity SINs to reflect how the industry has evolved since the Special Item Numbers (SINs) launched in 2016. Based on collaboration with the Office of Management and Budget (OMB) and the Department of Homeland Security (DHS), GSA is restructuring its four Highly Adaptive Cybersecurity Services (HACS) SINs into a single SIN with five subcategories. The subcategories are consistent with services offered under the four existing SINs – Penetration Testing, Incident Response, Cyber Hunt, and Risk and Vulnerability Assessment (RVA) – plus a new service, High-Value Asset (HVA) Assessments.

An upcoming solicitation refresh will remove the current HACS SINs (132-45A-D) and replace them with the consolidated HACS SIN 132-45. Vendors holding one or more of the existing SINs will migrate over to the appropriate subcategories under the new SIN via a GSA-initiated contract modification. Those holding all four current HACS SINs are allowed to submit a letter of attestation to be included in the HVA subcategory without additional oral evaluations.

Another addition to Schedule 70 is SIN 132-20, Automated Contact Center Solutions (ACCS), which focuses on technologies that enable customer engagement and solutions. By placing ACCS solutions under Schedule 70, GSA avoided establishing a new vehicle and keeps ordering agencies from having to conduct open market procurements to meet their ACCS requirements. SIN 132-20 provides applications and processes for advanced computing in artificial intelligence. It also replaces the existing USA Contact IDIQ and allows federal agencies to easily procure ACCS solutions at competitive prices.

As noted in the solicitation, SIN 132-20 includes the following:

  • Artificial intelligence
  • Callback
  • Chat bots
  • Email delivery
  • Hosted email web form
  • Hosted FAQ service
  • Hosted online ordering
  • Interactive voice response (IVR)
  • Robotic Process Automation
  • Text-to-speech
  • Voice/speech recognition
  • Voicemail
  • Web callback
  • Professional support – technology sharing/utilization
  • Professional support – engineering/technical
  • Management support – other

Please reach out to Aronson if you’d like further details on upcoming IT 70 updates or to discuss GSA schedule requirements. For more information, please contact Hope Lane at 301.231.6266 or